My Travel Visa

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Terms and Conditions

Important Legal Notice

Please read this information carefully. Access to this website is confirmation that you have understood and agreed to be bound by all of these terms and conditions.

Policy Wording

Please make sure you read our Policy Wording before you buy the travel insurance.

Insurance Product Information Document IPID

Please download Travel insurance product information document here: Travel Insurance IPID 2020.pdf

Applicable law

This website is established by My Travel Visa is a brand of Export & General Insurance Services Ltd (hereafter referred to as "My Travel Visa") In the absence of an agreement to the contrary, any use of it shall at all times be governed by the law of England and Wales. If you reside in (or in the case of business, the registered office / principal place of business is in) Scotland, Northern Ireland, the Channel Islands or the Isle of Man, the law applicable to that particular country will apply.


The pages of this site are prepared and issued in United Kingdom and are intended for the information of United Kingdom residents only. The services and products described in this site are only available to residents of the UK who are ordinarily resident in the UK for tax purposes these services are not available to residents of any other jurisdictions.


While My Travel Visa uses reasonable efforts to ensure that the information contained on its website is current, accurate and complete at the date of publication, no representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of such information. My Travel Visa therefore cannot be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on this website. In addition, no warranty is given as to the freedom of this website from errors, defects, viruses or other malicious programs or macros. My Travel Visa reserves the right to suspend or withdraw access to the pages of this site without notice at any time and accepts no responsibility for these pages not being available at all times.

Crisis Assist

Please refer to our service terms link for the customers purchasing emergency crisis assist service cover.


My Travel Visa accepts no responsibility for information contained in any other sites which can be accessed by hypertext link from these pages or for these sites not being available at all times. Please note that when you click on any external site hypertext link you will leave the My Travel Visa site. We are not responsible for anything mentioned on or linked to this site by any third party over which we have no control. No one may link into this site without our prior written consent.
Where a link to a non- My Travel Visa website exists which has not been authorised by My Travel Visa, My Travel Visa will not be responsible or liable in any way for the content of such linked website including any products, services or other items offered through that website.


The pages of this site are for information on general insurance services only and do not constitute a financial recommendation. More details and full terms and conditions on all our products are available on request.


This Website does not intend to market any products or services to children. My Travel Visa does not knowingly gather, or solicit data, from children through this Website for marketing purposes.

IMPORTANT EXCLUSION - No Cover For pre-existing Medical Conditions

This policy does not provide cover for any claims arising directly or indirectly from any pre-existing conditions. This restriction applies both to you, your travelling companions or any person upon whose health the trip may depend. You are not covered by this policy if at the time of taking out this insurance, you or anyone to be insured by the policy can answer 'yes' to any of the following 8 questions:

  1. Ever been treated for a heart related problem (including angina and high blood pressure), which has involved surgery or treatment with any kind of medication?
  2. Ever suffered a stroke or required treatment for a circulatory condition which has involved surgery or treatment with any kind of medication?
  3. Ever suffered from a malignant condition or any type of cancer?
  4. Been diagnosed with a terminal illness?
  5. Ever been treated for any breathing problem?
  6. Currently taking any form of medication?
  7. Received any form of treatment or undergone any medical consultation or investigation or been under the care of a specialist consultant within the last 12 months for any medical condition?
  8. Ever been diagnosed as suffering from any psychological or psychiatric disorder, including but not limited to anxiety, stress or depression?

then, please buy your insurance from our partners at

Travel insurance for medical conditions with no age limits is provided by is an appointed representative of Ancile Insurance Group Ltd which is authorised and regulated by the Financial Services Authority - No 471641

Copyright Notice

Save where otherwise specified the contents of all the pages contained in the web site are the property of My Travel Visa. Reproduction (save for an electronically stored transient copy for the sole and exclusive purpose of personal on-line viewing) of all or part of these pages in any form is strictly prohibited.
Subject to all copyright and other proprietary notices being observed and retained, individual sections of the website may be downloaded or printed solely for personal use and information. It is not permitted to reproduce (in whole or in part), modify, decompile, disassemble or transmit or use for any commercial purpose whatsoever any information from this website without receiving the prior written consent of My Travel Visa.


Please note that there is no guarantee that any e-mail sent will be received by us, or that the contents of any such e-mail will remain private during Internet transmission. If you have any such concerns, you may prefer to telephone or write to us instead.


Access to and use of the My Travel Visa website is at the user's own risk and we do not warrant that the use of this web site or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection.


My Travel Visa a brand of Export & General is authorised by the Financial Conduct Authority. Our FCA Firm's Reference Number is 310881. Full details can be found on the Financial Services Register by visiting
You can contact the Financial Conduct Authority (FCA) at:
25 The North Colonnade, Canary Wharf, London E14 5HS
You can also call their Consumer Helpline on 0800 111 6768 (freephone), 0300 500 8082
From abroad: +44 20 7066 1000
Additional information can be obtained from

Export & General is registered in United Kingdom: 01748787.

Our Registered Office is:
My Travel Visa
Export & General Insurance Services Limited
Clive House
12-18 Queen's Road
Weybridge, Surrey
KT13 9XB

My Travel Visa is a wholly owned subsidiary of Export & General.

My Travel Visa is a trading style of Export & General Insurance Services Ltd.

Export & General Insurance Services Ltd is Authorised & Regulated by the Financial Services Authority (310881) for General Insurance business. This can be checked at
Export & General Insurance Services Ltd is a Member of The British Insurance Brokers Association (Biba) -